Regulations

Regulations of the Łowy i Ozdoby online store

1. The “Łowy i Ozdoby” online store, operating at rhizoma.pl, conducts retail sales of cosmetics, cosmetic accessories and hygiene products.
2. The “Łowy i Ozdoby” online store sells products via the Internet.
3. The owner of the online store “Łowy i Ozdoby” is Janusz Hirsz, who runs a business based in Będargowo, ul. Grodzisko 2 84-217 Szemud. NIP586-005-59-83 Regon 190633611
4. You can contact the store by phone: 58 676 18 16……………………. and via e-mail at: sklep@hirko.pl – on business days from Monday to Friday from 8.00 a.m, to 4 p.m.
5. Registering on the website does not oblige you to place orders.

I. Definitions

The terms used in the Regulations mean:

1. Customer – a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;
2. Civil Code – the Act of April 23, 1964. (Journal of Laws of 1964, No. 16, item 93, as amended);
3. Regulations – these Regulations for the provision of electronic services
   as part of the online store „Łowy i Ozdoby”.
4. Online Store (Store) – a website available atwww.rhizoma.plthrough which the Customer may, in particular, place Orders.
5. Goods – products presented in the Online Store.
6. Sales contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Janusz Hirsz (owner of the online Store www.rhizoma.pl) and the Customer, concluded using the Store’s website
7. Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
8. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).
9. Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type, price and quantity of the Goods.

II. General provisions

1. These Regulations define the rules for using the online store available at www.rhizoma.pl and is an integral part of every contract concluded via the Store.
2. hese Regulations are the regulations referred to in Art. 8 of the Act
   on the provision of electronic services.
3. The online store, operating at www.rhizoma.pl, is run by Janusz Hirsz, who has been operating since 06 2006.
4. Customers can access these Regulations at any time via the link on the home page of the website www.rhizoma.pl and download it and print it out.
5. Commercial information posted on the store’s website does not constitute an offer within the meaning of the Civil Code, but only an invitation to submit offers. Calls for tender are subject to change at any time. The contract is concluded according to the invitation to conclude it, which was valid at the time of placing the order. The validity of the invitation to conclude a contract is assessed according to the actual prices of the Goods from the system, and not according to the invitations to conclude a contract.

III. Conclusion of the Sales Agreement

1. The condition for concluding the contract is the acceptance of these Regulations.
2. Orders are accepted at www.rhizoma.pl around the clock.
3. The order is processed from Monday to Friday from 8.00 – 16.00. Order placed after 4.00 p.m. is treated as complex
   at 8.00 am on the next business day.
4. The buyer can place an order in two ways:
   a) via the Store, or
   b) by contacting the store by phone.
5. In order to conclude a Sales Agreement via the Online Store, go to the website www.rhizoma.pl, select the appropriate product and its quantity, taking further technical steps based on the messages displayed to the Customer and information available on the website.
6. The selection of the ordered Goods by the Customer is made by adding them to the basket.
7. When placing an Order – until the button “Order and pay” is pressed – the Customer may modify the entered data and modify the selection of Goods. To do this, follow the displayed messages and information available on the website.
8. After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:
   a) the subject of the contract,
   b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
   c) selected payment method,
   d) the chosen method of delivery,
   e) delivery time.
9. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the “Order and pay” button;
10. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with the Online Store “Lowy i Ozdoby”, run by Janusz Hirsz, in accordance with the Regulations and the statement made by him, the subject of which is the sale and delivery of the Goods placed in the basket.
11. If it is not possible to complete the shipment in accordance with the order placed by the customer, due to the lack of any of the ordered products, the online store “Łowy i Ozdoby” will contact the customer by phone or e-mail in order to propose a replacement. The customer has the right not to consent to the delivery of a replacement, which is unequivocal
    with the Buyer’s resignation from the purchase of the missing goods.
12. The conclusion of the contract takes place when the Customer receives confirmation of the order from the Seller to the e-mail address provided by him.
13. The customer will also receive an e-mail confirmation of the conclusion of the distance contract.

IV. Delivery

1. The delivery of goods is carried out in the territory of the Republic of Poland and abroad to the address indicated by the Customer when placing the Order.
2. he value of the order is increased by shipping costs, which are borne by the Customer
   and about the amount of which the Customer is informed at the time of concluding the contract.
3. The cost of shipping goods abroad requires a separate calculation and is sent to the customer’s e-mail address after placing the order.
4. Orders placed and paid for by 11.00 am are shipped the same day. The shipment may be delayed by one business day in the case of a large number of orders accepted for execution on a given day.
5. Orders paid by traditional transfer are shipped after the payment is credited to the Store’s bank account.
6. The ordered goods are delivered by courier. Goods purchased on the website www.rhizoma.pl are sent to the Customer via the carrier selected by the Store. The delivery costs and the current promotions are presented on the Shipping details subpage
   and delivery details subpage. In addition, the costs will be indicated at the time of placing the Order.
7. The time of delivery is from 2 to 5 business days.
8. In the case of prepayment in the form of a bank transfer, the order fulfillment time depends on the receipt of confirmation of crediting the funds to the Seller’s account and is extended accordingly by this period.
9. If the ordered goods are out of stock, the waiting time will be extended, which will be notified to the Buyer.
10. 10.The customer is informed by e-mail about the status of the order.
11. 11.The Goods are released to the Customer when the ordered Goods are released to the carrier, i.e. the courier company with which the Seller has signed a contract. At the same time, the Customer declares that he authorizes the courier to collect the Goods on his behalf.
12. 12.It is the customer’s responsibility to check the goods and their condition when collecting the goods from the carrier.
13. 13.In the event of non-compliance of the delivered parcel with the order placed, the Customer should refuse to accept the goods and notify the Store immediately. Acceptance of the shipment by the buyer, confirmed by his signature on the bill of lading, will be treated as a confirmation of its compliance
    with the order.
14. 14.The rules for collecting the goods from the carrier are determined by the carrier, if possible after consulting the customer.
15. 15.Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the sale of Goods takes place by sending the Customer to the e-mail address provided when placing the order and by attaching a printout of the confirmation, Order specification, receipt or VAT invoice to the shipment containing the Goods.

V. Prices and payment methods

1. The prices of the Goods are given in Polish zlotys and include all components, including VAT.
2. The cost of delivery is added to the order amount depending on the type of shipment and the amount of the order (see Transport costs) and any costs of additional services selected by the customer.
3. The customer is informed about the cost of shipping when choosing the form of delivery of the goods when placing the order, as well as in e-mail messages received from the store at each stage of the order.
4. Before the final order placement, the Customer must agree to the additional costs added to the order amount, referred to in paragraph 2. above.
5. The customer can pay for the goods using:
   a) bank transfer to the store’s account: 38 1160 2202 0000 0001 3754 6799
   b) in cash to the hands of the deliverer upon receipt of the goods
   c) using the Przelewy24.pl payment service that supports fast bank transfers
   d) in cash upon receipt of the goods at the company’s premises.
6. For orders with a value greater than PLN 5,000 (say five thousand zlotys), the Buyer is obliged to make a prepayment to the store’s bank account in the amount of 20% of the order value.
7. If you choose the method of payment by bank transfer to the store’s bank account, the Buyer is obliged to provide the order number to which the transfer relates in the transfer title. If the Buyer does not provide the order number in the transfer title and if the Seller has difficulties in determining the order number paid for by the transfer received, the order will not be processed and the money will be returned by the Seller to the bank account from which they were sent.
8. The date of payment by the Buyer is the date when the funds are received by the Seller.
9. In a situation where the Buyer chooses prepayment, the payment deadline is 3 days from the date of the contract. After this date, the order will not be processed.
10. 10.In the case of shipping goods abroad, prepayment is the only possible form of payment

VI. The right to withdraw from the contract

1. A customer who is a consumer within the meaning of art. 22 (1) of the Civil Code, has the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for direct costs of returning the goods, by submitting an appropriate statement in writing
   within 14 days and sending it to the correspondence address: “Łowy i Ozdoby” Będargowo ul. Grodzisko 2 84-217 Szemud

The model of the declaration of withdrawal is attached as Appendix 1 * to these Regulations.

2. The 14-day period referred to in para. 1 is counted from the day on which the Goods were delivered.

1. The right to withdraw from the contract by the consumer is excluded
   in the case of:
   – goods (services) that go beyond the standard offer of the store, prepared at the customer’s special request and tailored to his individual needs;
   – provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
   – in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
   – in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
   – in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
   – in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
   – in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
   – concluded through a public auction;
2. In the event of withdrawal from a distance contract, the contract is considered void. What the parties have testified is returned unchanged, unless the change was necessary within the ordinary management. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the following address: “Łowy i Ozdoby …J.W.……………………………………………
3. The Goods returned by the Customer should be packed in an appropriate manner, ensuring no damage to the parcel during transport.
4. The customer is obliged to attach the sales document to the returned goods.
5. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
6. The reimbursement of the price paid and any costs incurred in connection with the conclusion of the contract will be made immediately, but not later than within 14 days from the date of receipt of the Customer’s statement on withdrawal from the contract, the Seller reserves the right to withhold the reimbursement of payments received until receipt of the goods back or the Customer’s delivery of a proof of its return.
7. The reimbursement of payments received from the customer is made using the same method of payment that was used by the customer.
8. 10.If the Buyer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for any additional costs incurred by the Buyer.

VII. Complaints about goods

1. “Łowy i Ozdoby” Janusz Hirsz as the Seller is liable to the Customer who is a consumer within the meaning of Art. 22 (1) of the Civil Code, for non-compliance
   with the Agreement for the sale of the Goods purchased by this consumer, to the extent specified in the Act on specific terms of consumer sales.
2. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the following address: sklep@hirko.pl. The store undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer within this period about when the complaint will be considered.
3. The choice of the basis for the complaint and the claim pursued belongs to the Customer.
4. Warranty complaints are considered in accordance with the terms of the granted warranty, if granted.
5. Complaints under the warranty are considered based on the provisions of the Civil Code.
6. The buyer has the option of using the following non-judicial means of dealing with complaints and redress:
   – Consumer ombudsmen – they operate in every poviat and city with poviat rights. Possibility to obtain free advice or legal information on any type of dispute with the seller – regardless of the place of the entrepreneur’s seat
   – Consumer organizations – Consumer Federation and Association of Polish Consumers;
   – Permanent consumer arbitration court operating at the provincial inspectorates of the Trade Inspection (WIIH) and at their branch offices. The consent of both parties to the dispute is required to consider a case;
   – Mediation at WIIH – consent of both parties to the dispute is required.
7. If, after receiving the goods, the Customer finds physical defects in it, he should send the goods by post to the following address: ……J.W.……………………………………. The store does not accept any parcels sent COD. The returned goods must be accompanied by a sales document and a description of the reason for the complaint. The defective product is replaced with a new, full-value product, and if it is no longer possible (for example due to stock depletion), the Store will return the Buyer the equivalent of the price of the product to the Customer’s bank account or will offer him a choice of other goods available in the store. The maximum time for considering a complaint is 14 business days.

WARNING!

THE CONDITION OF A QUANTITATIVE-QUALITY COMPLAINT (DAMAGE, ETC.) IS CHECKING THE PACKAGE AT THE COURIER AND A COMPLAINT PROTOCOL SIGNED
BY THE COURIER AND THE RECIPIENT. THE PROTOCOL SHOULD INCLUDE INFORMATION ABOUT THE SHIPMENT, E.G. CRUSHED PACKAGE ETC. AND ALSO POSSIBLE
NO PRODUCTS IN PIECES. THE PROTOCOL OF THE SAME DAY,
PLEASE SEND BY E-MAIL TO THE ADDRESS: sklep@hirko.plOTHER FORMS OF SUBMITTING COMPLAINTS WILL NOT BE CONSIDERED!

VIII. Complaints regarding the provision of electronic services

1. The “Łowy i Ozdoby” store takes steps to ensure that the Store operates correctly, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
2. The Customer is obliged to immediately notify the Store about any irregularities or interruptions in the functioning of the Online Store website.
3. Irregularities related to the functioning of the Store may be reported by the Customer in writing to the following address: …J.W.…………………………………………………………………………………….
4. In the complaint, the Customer should provide the name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.
5. Shop “Łowy i Ozdoby” undertakes to consider each complaint within 14 days from the date of its notification, and if it was not possible, to inform the customer within this period about when the complaint will be considered. Failure to consider the complaint within the time limit specified in the preceding sentence shall not be tantamount to its recognition. The customer will be informed about the method of considering the complaint.

IX. Personal data protection

1. The “Łowy i Ozdoby” store processes the Customer’s personal data to the extent necessary to establish, shape the content, change, solve and correctly implement the services provided electronically.
2. Customers’ personal data may be made available to entities authorized to receive them under applicable law, including the competent judicial authorities.
3. By accepting the relevant clauses contained in the registration form, the Customer agrees to: process data for purposes related to customer service and the provision of services by the Store; providing the Customer with commercial and marketing information within the meaning of the Act on the provision of electronic services by the Store.
4. The customer has the right to inspect their personal data, the right to correct them and request the cessation of their use.

X. Final Provisions

1. Settlement of any disputes arising between the Store and the Customer who is a consumer within the meaning of art. 22 (1) of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
2. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.
3. Any additions, corrections or changes to the regulations come into force on the day they are posted on the store’s website at www.rhizoma.pl.
4. All photos, drawings, texts, descriptions and other information appearing on www.rhizoma.pl are protected by copyright. Any copying them in part or in whole, or using them for any purpose is prohibited without the written consent of the owner of the shop “Hunting and Decorations”.